You can redistribute the app under your company’s logo and name, if you decide to adopt the solution within your own project It lets you provide remote assistance over LAN, Ethernet, the Internet Thanks to the advanced encryption the software deploys, it ensures high security of data transfer over any network. So, as you see, HelpWire offers a host of benefits and here are just some of them:

It will work with the remote device in the same way without any latency or hiccups. What HelpWire does is redirects the patient’s hearing aid accessory to the audiologist’s computer over the network and does it in such a way that the reprogramming software app running on the audiologist’s computer won’t even “know” that the USB isn’t directly connected to the audiologist machine. The software makes it possible for a specialist to reprogram hearing aids remotely. People suffering from hearing loss often require that an audiologist fine-tunes their devices and that’s where HelpWire can come in handy. Then, the expert diagnoses and fixes the remote equipment in real time and, once finished, ends the session with the client who then gets automatically disconnected from the operator’s PC.Īs one possible example, we’ll consider remote reprogramming of hearing aid devices.A support operator connects to the client’s malfunctioning device wirelessly using the software and gets full access to the device.A customer simply attaches the equipment that needs to be fixed to a computer running HelpWire and shares the device across the Internet.Here’s how remote assistance works with HelpWire:

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